Returns and exchanges

Return

Tanktemp Control is dedicated to our customer’s 100% satisfaction.  We will issue a refund/credit if you are not satisfied with your purchase and notify us within 10 days of product receipt.  Excluding shipping.  It must be returned in the original packaging and in saleable condition. Returned products are subject to a 20% restocking charge (30% on replacement parts) and must be returned freight prepaid.  Custom units are not refundable. 

 

Damaged Shipments

All of our shipments are insured. It is very important to inspect your product thoroughly before accepting and signing for your carton. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. By applying your signature, you are signing a document stating that you have inspected the item and it is in good condition and you are responsible for all damage claims.

 

For un-noticed (“hidden/concealed”) damage call. If you notice damage to the product during inspection, note the damage on the bill of lading. Please call our customer service department immediately for repair services.

Claims must be filed within 7 days after receipt. 

 

Defective Merchandise

Tanktemp units have a full TWO-year warranty on all parts and labor.

We stand by our equipment proudly.

http://www.tanktemp.com/warranty.html

 

You want a bigger unit?

Please take advantage of our talented customer support specialists to guide you through the selection of your unit.  Call or email us at ttinfo@tanktemp.com.

 

Within the first 10 days we will accept a standard model return that does not met your needs. Please remember that shipping and handling charges are not refundable and all returns are subject to a 20% restocking fee. We are happy to apply the current value of your unit another unit. Custom units are not refundable. 

 

Returned product must be in brand new condition with all packaging enclosed in the exact condition in which you received them. 

 

Tanktemp Control reserves the right to refuse all returns.

 

Contact

Tanktemp Control

23275 NE Dayton Avenue

Newberg, OR 97132

+1 (503) 389-8818

ttinfo@tanktempcontrol.com

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